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Financial Ombudsman Service (FOS) PPI claims news.

Banking industry profits offset by PPI costs and fines

27th March 2013. The far-reaching PPI scandal may be one of the biggest consumer financial episodes of its kind, but it seems financial institutions are yet to learn their lesson. Firms have been accused of leaving their customers confused by selling products which are difficult to distinguish from PPI, suggesting that the industry has not taken the wave of negativity stemming from the financial scandal on board. In its monthly ombudsman newsletter, which was published yesterday, the Financial Ombudsman Service (FOS) noted a rise in complaints regarding an array of new PPI-style protection products.

The FOS warned firms that although the volume of complaints about non-PPI products is very small compared to PPI, they should still be exercising caution in their approach to sales. The newsletter stated: "Over the last couple of years, we have seen more cases involving different 'payment protection products'. "Although we haven't seen the widespread problems we have seen with PPI, we have received a number of complaints about these products that have raised similar issues - for example, whether a business provided advice about the product with reasonable care and skill, or whether it gave the consumer information in a way that was clear and not misleading." It went on to say that it expects financial businesses to show that they have "learned the lessons of PPI" when it comes to marketing and selling such products, and in the way complaints were dealt with in the event of something going wrong.

PPI scandal creates 20,000 jobs as it "spawns new industry to deal with fallout"

12th March 2013. Banks have created at least 20,000 jobs to handle claims relating to mis-sold payment protection insurance (PPI), highlighting the true extent of the financial scandal. According to employment group Manpower, the 20,000 jobs are only half the story as the survey excludes any jobs created by companies that act as middlemen for claimants, making the true number of new jobs created even higher. Manpower's UK managing director, Mark Cahill informed the BBC's Today programme that the 20,000 jobs did not include those tasked with ensuring new regulations are met either.

"Even the Financial Ombudsman is recruiting extra people," he said. In its quarterly look at the UK's employment situation, the firm found the business and finance services sector showed a score of +13%. "On face value, you'd think we were in the midst of a boom, but many of the jobs created here are the direct result of the mis-selling of PPI and interest rate swaps. These scandals have spawned a new industry to deal with the fallout." He indicated that the jobs boom created by PPI mis-selling was likely to continue on an upward trend. "Within the last month alone, we have seen big names like Barclays and Lloyds massively raise the amount of money set aside to deal with PPI claims. "A whopping £17bn has already been allocated, and some commentators think that number could rise much further. The consequence of this will not only mean cash in people's pockets, it will also translate into jobs." Source

Banks wrongly reject 1,000 PPI claims a day

8th March 2013. Shocking new figures from the Financial Ombudsman Service (FOS) have revealed that the UK's biggest banks declined nearly 1,000 PPI complaints every single day, despite the fact that these cases were subsequently resolved in the customer's favour. According to statistics from the FOS, the big banks threw out more than 100,000 complaints from July to December. On occasions, more than nine in ten cases discarded by the banks were determined in the customer's favour on appeal. Marc Gander, of campaign group Consumer Action Group, said: "These figures show how the banks are abusing the system. They are trying to exhaust customers into giving up."

The Lloyds Group was the biggest culprit, rejecting almost 70,000 PPI complaints over the six month period. Lloyds was also the most complained about bank in the six months to 31 December 2012, netting 45,727 fresh complaints, a notable rise from the 12,235 received over the previous six months. The Ombudsman upheld 97% of the 5,888 complaints received about Lloyds Group subsidiary Black Horse. More than three quarters of complaints about Barclays were upheld, with the bank collecting the next highest number of grievances (37,883). A spokesman for the British Bankers' Association said that all banks "have hired more staff to deal with the large numbers of complaints" surrounding PPI. "The banks are committed to handling PPI complaints efficiently so that customers can get the compensation they are owed as quickly as possible," he added.

PPI complaints to the Financial Ombudsman reach 'unprecedented' levels

1st March 2013. The PPI scandal might have come to light back in 2005, but the repercussions are a long way off subsiding. In fact, the number of complaints to the Financial Ombudsman Service (FOS) more than doubled in the six months up to the end of 2012, with grievances remaining at a "staggeringly high level". According to figures from the FOS, the service witnessed a 110% increase in the number of calls it received complaining about banks, insurance companies and investment firms.

Of the 283,251 new complaints received during the six-month period, three-quarters (211,855) concerned the mis-selling of PPI. This marks a significant increase on the 85,562 dealt with in the previous period. Provoking 45,727 new complaints compared to the 12,235 noted in the previous period, Lloyds was the bank which generated the most complaints. Natalie Ceeney, chief executive and chief ombudsman, said: "The number of PPI complaints has continued to increase at unprecedented levels and we're now regularly taking on around 2,000 new cases each day. "The scale of the current volume has taken everyone by surprise. They have been at a staggeringly high level for a good few months now." Back in January, the FOS announced plans to hire a further 1,000 new workers to handle the wave of PPI complaints on top of the 1,000 new employees it took on last year. The FOS has now received a total of 600,000 PPI-related complaints, 97% of which have been found in the customer's favour. Source

PPI workload to increase by 45% in 2013

11th January 2013. The Financial Ombudsman Service (FOS) has claimed their caseload could increase by almost half over the next financial year as a record 245,000 cases for mis-sold PPI are expected. In response to their predictions, the FOS has increased their staffing numbers with the recruitment of 1,000 new employees. This follows a 25% increase in staff which was reported last year. Changes to their fees are also scheduled to come into effect; raising the charge they issue to banks at the completion of a case from £500 to £550. This is charged in addition to an initial payment of £350 which was only recently introduced. It also represents the first increase in the FOS fees for five years. The FOS also expects cases to become more complicated and time-consuming as the scandal continues to escalate.

As high street banks are responsible for the majority of the cases received by the FOS, they are expected to bear the brunt of these changes as the levy paid to fund the service also increases. The new levy will reach a collective figure of £23 million - a significant increase from the previously reported figure of £17.7 million. Conversely, smaller businesses will benefit from being able to refer more free cases to the ombudsman, subsequently increasing the number eight fold from 3 to 25. Boorman explained this new system would improve the overall format for all involved, ensuring "[they] have the resources to tackle [...] record case volumes [with] the businesses responsible for generating the biggest workload [contributing] the most to sorting it out".

PPI Claims Set New Record

10th October 2012. According to the Financial Ombudsman Service (FOS), the number of complaints made against PPI policies is on track to surpass previous expectations as almost 100,000 new complaints were received in the first half of this year. Assuming that claim numbers continue to be received in such high volumes, this would mean the total number of cases would be more than double the initial expectation which already put PPI claims at a record high. This will leave banks and lenders in a precarious position when it comes to consumer confidence and public opinion, tarnishing their reputation further if they fail to approach the situation with the necessary caution and remorse. According to Chief Financial Ombudsman, Natalie Ceeney, banks and lenders will need to take a careful but swift approach to PPI claims if they are to retain any form of integrity within the financial industry.

"Unless banks sort out their complaints quickly and fairly, consumers will only face longer waits for justice", she explained, and this would naturally result in more animosity from consumers. Gearing up to cope with the increased volume of claims, the FOS claims to have established flexibility within their budget in order to cope with the recent influx that has seen them deal with 1,500 new complaints each day. On top of this, the independent body is also receiving more than 3,000 telephone enquiries regarding the product on a daily basis. Overall, this means the total number of cases they receive could be more than double the 165,000 originally anticipated - proving beyond a shadow of a doubt that the PPI mis-selling debacle is the biggest financial scandal of our time.

PPI Continues To Generate Consumer Complaints

6th October 2012. According to recent reports by the Financial Services Authority (The FSA), mis-sold PPI is still the driving force behind the vast majority of consumer complaints, with an increase of more than 50% recently experienced. Data from the first half of the year showed a massive 59% increase in complaints against financial service firms, including high street banks, as the PPI mis-selling scandal continues to dominate headlines. The number of complaints made against general insurance products also suffered heavy growth - up by a horrific 99%. This puts the total number of complaints against these products at 2.5 million of which the vast majority (2.2 million) surrounding PPI. Increases in PPI complaints themselves amounted to 129% in comparison to figures from the previous six months; clear evidence that the mis-selling scandal is far from over. Naturally, banks were a prime target for complaints, with other recent scandals merely adding to the widespread consumer dissatisfaction being experienced throughout the industry.

Year on year, the number of banking complaints has grown by 3% after they received a staggering 2.7 million grievances. Considering that the total number of complaints received across the entire financial industry was only marginally higher at 3.3 million, this is clear evidence that banks need to do more to appease customers. Of course, questions over the legitimacy of complaints must be taken into account when reviewing these findings and considering the increase in fraudulent claims, not all of these complaints may be justified. However, with the Financial Ombudsman Service (FOS) still experiencing a high number of referrals and settling a large number of PPI claims in favour of the applicant, the situation concerning British banking is far from ideal.

CMCs to Fall Under Jurisdiction of Ombudsman

28th August 2012. Following criticism of poor practices and high fees, claims management companies (CMCs) will now fall under the jurisdiction of the Legal Ombudsman as part of a government decision. CMCs, who are responsible for assisting consumers seek financial redress for mis-sold PPI, have received heavy criticism of late for providing insufficient information or charging extortionate fees. An investigation by consumer body Which? and MoneySavingExpert.com called for more stringent controls to be put in place to monitor this and suggested a universal claims procedure should be adopted to facilitate the claiming process. In response to this, numerous proposals have been made over how the situation can be improved for the benefit of all involved. The government's decision to hand regulatory powers over to the Legal Ombudsman when it comes to dealing with CMCs is recognition of this.

Under the new ruling, the Ombudsman will take responsibility for CMC management from 2013. The Claims Management Regulatory Unit, a division of the Ministry of Justice (MoJ), will still operate but will focus on improving universal claim management standards by working closely with CMCs and other bodies. Those lodging complaints about specific companies will need to direct their case to the Ombudsman who will become responsible for ensuring they receive any compensation they deserve. Anyone claiming for mis-sold PPI can do so either independently or via a CMC. Those choosing the latter option are advised to choose a reputable company who provides all the necessary information in a clear and upfront manner.

Financial Industry Vows To Make PPI Claims Easier After First PPI summit

24th April 2012. A summit, which was hosted by consumer watchdogs Which? and MoneySavingExpert, saw the Financial Ombudsman Service (FOS) and all major banks and lenders meet to discuss plans to address the ongoing battle regarding compensatory PPI claims. This battle has been raging for a number of years since the missold PPI scandal was first brought to the public's attention following investigations by the Citizen's Advice Bureau (CAB), Financial Services Authority (FSA) and Office of Fair Trading (OFT) in 2006. These investigations revealed millions of individuals had been wrongly sold payment protection insurance (PPI) with credit card and loan agreements, making it one of the biggest financial scandals in history. Unfortunately, despite the publicity the scandal gained, claims remained hard to obtain for some victims and some customers even found themselves taken advantage of by unscrupulous claims companies. This prompted the decision to hold a summit, with all regulators and bodies involved agreeing to make the claims process easier to manage. Agreed action consists of implementing a standardised claims procedure and encouraging co-operation and communication internally between these bodies and externally with customers.

Banks Involved In New MisSelling Scandal

17th March 2012. Whilst banks are still dealing with the backlash of the missold PPI (payment protection insurance) scandal which has dominated headlines for the past few years, a report has revealed that yet another scandal could be underway. According to a report in The Telegraph, the banks are now accused of misselling complex interest rate derivatives to small businesses. Like PPI, these products were sold alongside financial products such as loans and saw many customers unaware of exactly what they were purchasing. The derivatives were designed to protect business owners from high rates of interest during the term of their loan. However, when these rates reached a record low in 2009 many customers found themselves facing extortionate bills.

The issue was originally brought to attention through an investigation undertaken by The Telegraph with the Financial Ombudsman Service (FOS) and the Financial Services Authority (FSA) now aware of the situation and taking the necessary action. This is putting pressure on the Treasury to launch a full investigation with many feeling the actions of lenders and banks needs serious review after such large and widespread scandals. Former Liberal Democrat Treasury spokesman, Lord Oakeshott, spoke out against this recent revelation, stating that "it looks like we could be facing another round of the dreadful misselling scandal when Payment Protection was sold by the banks" explaining how it is small businesses who are the victims this time whilst individual customers were those affected by the missold PPI scandal. All UK banks are thought to be involved in this recent scandal and the news could remind customers and businesses of their right to seek compensation for any missold PPI products they may have purchased.

FSA's PPI Deal Lowers Complaints And Increases Success

1st March 2012. According to recent reports from the Financial Ombudsman Service (FOS), the number of PPI (payment protection insurance) complaints they received at the end of 2011 was lower than expected, suggesting a PPI deal made by the Financial Services Authority (FSA) has been effective. The deal which was struck between the FSA and implicated banks gave lenders an extended period of time in which to handle the backlog of claims which they were struggling to address. This means that banks are able to take the time needed to investigate and resolve cases which they receive, meaning that consumers are no longer reliant on the FOS for their complaints. The Chief Executive and Chief Ombudsman for the FOS, Nathalie Ceeney, showed support of the recent report by stating the body "hope[s] to see all businesses who were involved in missold PPI resolving customer complaints fairly, properly and quickly."

In total, the FOS received 46,700 complaints on PPI between July and December 2011, whilst the six month period preceding this saw more than 98,000 complaints made about the mis-sold product. Nowadays, many of these claims are handled by dedicated claims agencies or firms who are able to determine whether the FOS needs to be consulted. Previous figures have already revealed that 89% of claims for missold PPI are upheld after being rejected by banks. The news that banks are now resolving more of their cases means that claims agencies, and claimants, will now be able to benefit from an easier claiming procedure that may even be quicker - with the use of the FOS usually postponing the claim settlement.

89% of FOS Handled Claims Upheld After Initial Rejection

8th February 2012. According to data, 89% of FOS handled claims for missold PPI (payment protection insurance) which are rejected by banks and lenders are later upheld. The current state of affairs concerning mis-sold PPI has seen millions of Brits affected, with the estimated bill for UK lenders exceeding £5billion. This means numerous individuals who were affected by the mis-selling scandal are entitled to claim for the money which they paid, but unfortunately this is not always easy. As banks and lenders stand to lose large sums of money from this fall-out, they are often found to reject claims or to offer 'goodwill' payments which do not reflect the severity of the situation. For consumers, this is far from ideal and many people now choose to use claims agencies instead, being reluctant to place their trust in a band or lender that has already let them down before.

Of claims that are rejected, 89% are later upheld in favour of the claimant - something claims agencies can help with. These firms will handle the claim on behalf of individuals, referring the case to the Financial Ombudsman when necessary. The Financial Ombudsman is an independent service which handles some cases, penalising banks and lenders who delay decisions through an increased fee system they recently announced. Claims agencies can refer cases to this service where necessary, handling the necessary paperwork and procedures for each individual case. This means claimants can obtain the compensation they are entitled to without being inconvenienced by lengthy procedures or apathetic lenders or banks.

FOS face questions over PPI claim changes

15th January 2012. The FOS (Financial Ombudsman Service) face questions from banks over intended changes to their PPI claim system which could see banks face higher bills. The FOS is an independent body which handles PPI claim cases on behalf of claimants, charging banks a set fee per case.

Ombudsman PPI Claims Soar

21st Novemeber 2011. In its latest industry newsletter, the Ombudsman has described how the organisation had seen the number of PPI complaints climb from less than 1,000 per week to over 3,000 in recent months. Banks and other financial businesses involved have already received a million PPI complaints this year, and the Ombudsman is predicting a similar number for 2012... Ombudsman PPI Claims News

Financial Ombudsman Service reports record-breaking financial complaint figures

2nd August 2011. The Financial Ombudsman Service saw a record number of financial services complaints - 81,000 in the quarter to June - double the amount last year. PPI claims accounted for the majority, or 69%, but mortgage complaints crept up to 2.5% in fourth place, after credit cards at 7% and current accounts at 4%... Ombudsman PPI Claims News

Manchester: Misselling of PPI sparks complaints to Ombudsman

28th June 2011. Claims over misselling of PPI and excessive current account charges sparked a surge in the number of complaint claims to the Financial Ombudsman Service (FOS) by people living in Greater Manchester in the 12 months to March... Ombudsman: Financial Ombudsman Service: Manchester PPI Claims

PPI complainants may miss claims deadline

18th May 2011. Thousands of people missold PPI could lose out on compensation if they miss a complaints claim deadline. Some complainants may be able to reissue their PPI claim even if they've previously had it rejected and not taken it to the ombudsman... Ombudsman: PPI Claims Deadlines

PPI claims industry should not have to stump up cash for FOS

8th March 2011. PPI mis-selling claims make up 25% of the record number of cases being referred to the ombudsman – and many are lodged by claim management companies, seeking compensation on a no win, no fee basis... News: Ombudsman: Ombudsman PPI Claims

Banks back in the firing line this week over PPI misselling

5th March 2011. The Financial Ombudsman Service (FOS) published its latest figures on complaints, prompting consumer group Which? to claim they showed "the need for a fundamental overhaul to the way many banks pay their staff". The RBS told The Herald that PPI policy figures... News: Ombudsman: Ombudsman PPI Claims

Ombudsman predicts rise in PPI complaints

27th February 2011. PPI claims to soar. PPI complaints are expected to rise dramatically in 2011, according to the Financial Ombudsman Service. The FOS estimates that it will deal with 40 percent more PPI claims this year than in 2010. The Ombudsman believes that it will have to deal with 68,000 complaints this year as more people challenge their provider over missold PPI policies. PPI is often sold... News: Ombudsman: Which? PPI Claims

ABI questions need for FOS levy increase to cover PPI claims

22nd February 2011. The Association of British Insurers has called into question whether the Financial Ombudsman Service (FOS) needs to raise the levy to cover the costs of future PPI claim complaints. Last month the Ombudsman outlined plans to request an increase of up to £30m in the levy if firms stop paying case fees pending the outcome of the BBA judicial review into PPI... News: Ombudsman: Ombudsman PPI Claims

Ombudsman names and shames PPI as its biggest offender

17th February 2011. Half of the complaints made to the Financial Ombudsman Service in the last quarter of 2010 were in relation to PPI. Record numbers of complaints recorded by FOS, which totalled 25,000 in the three-month period, came with a warning that this would affect the levy paid by businesses to the ombudsman... News: Ombudsman: Ombudsman PPI Claims

PPI claims held up as legal review rumbles on

16th February 2011. Consumer complaints about PPI are being held up as firms refuse to co-operate as a legal review continues. Recent PPI claims figures from the Financial Ombudsman Service (FOS) show that the number of PPI cases resolved in favour of consumers is now 66%. PPI insurance is a policy taken out alongside various forms of finance, such as credit cards and mortgages... News: Ombudsman: Ombudsman PPI Claims

PPI claims still rising

10th February 2011. PPI claims have increased further and now make up half the workload of the Financial Ombudsman Service (FOS). The FOS received 24,955 PPI complaints in the last 3 months of 2010. That was 50 percent of the total number of complaints the FOS had received and nearly twice the number lodged with it 6 months earlier. PPI is... News: Ombudsman: FOS PPI Claims

AMI says firms should cooperate on PPI cases

17th January 2011. The Association of Mortgage Intermediaries has urged firms to co-operate over PPI claims. The Ombudsman warned last week that its reserves could be exhausted within six weeks if businesses continue to be uncooperative with PPI claims. The FOS says that as a result its caseload has increased and it is receiving 2,500 PPI claims a week, which is putting a strain on its resources... News: Ombudsman PPI Claims

FOS prepares for PPI claims caseload surge

12th January 2011. The Financial Ombudsman Service (FOS) is preparing for another rise in its PPI claims caseload. In the current financial year, PPI refund disputes have risen 40%. Many PPI refund disputes are currently on hold following the decision by the British Bankers Association to issue judicial review proceedings in relation to both the Financial Services Authority’s PPI claims complaints-handling guidance, and the FOS with regard to information on its website. Once the outcome of the proceedings is known, the Ombudsman expects a rise in the number of PPI cases being referred... News: Ombudsman: Ombudsman PPI Claims

Leaked letter reveals banks' dirty tricks on PPI claims

9th January 2011. HSBC is deliberately stalling PPI compensation claims at the Ombudsman for mis-sold debt insurance, a leaked letter seen by Martin Lewis's MoneySavingExpert reveals. The banking giant is withholding vital information from the independent Financial Ombudsman Service to help it settle PPI claim refund disputes... News: Martin Lewis / Money Savings Expert PPI Claims

PPI claims stalled by banks, Ombudsman reveals

14th December 2010. Thousands face PPI claim delays. Some banks are stalling on dealing with customers' PPI claims, the Financial Ombudsman Service (FOS) says. The FOS said the banks were refusing to handle the PPI claims within the required eight weeks... News: Ombudsman: FOS PPI Claim Complaints

FOS says PPI claims complaints jumped 11% in Q3

10th November 2010. PPI claims continues to top the Financial Ombudsman's Service (FOS) product complaints list, attracting 11% more claims in the three months to 30 September versus the previous quarter. PPI refunds gripes made up 45% of the FOS' workload... News: Ombudsman: Ombudsman PPI Claims Complaints

Ombudsman prepares for PPI claims

4th November 2010. The Financial Ombudsman Service (FOS) is gearing up for a rise in PPI claims after banks put the processing of 1000's of claims on hold. The Ombudsman, which deals with PPI claims that cannot be resolved between financial business and customers, is planning to reallocate staff ahead of an expected spike in PPI complaints... News: Ombudsman: Ombudsman PPI Claims

Lloyds is the most complained about bank

14th September 2010. The Financial Ombudsman Service (FOS) has released complaints data for banks, insurance companies and investment firms. The vast majority are likely to have concerned PPI... News: Ombudsman: Lloyds PPI Claims

FOS still dealing with record PPI complaints

16th August 2010. More than 21,400 complaints have been lodged over payment-protection insurance since April, figures from the Financial Ombudsman Service (FOS) have revealed. It said it had now received 114,478 consumer complaints in the past five years over payment-protection insurance (PPI)... News: Ombudsman: Ombudsman PPI Claims

PPI sales come under fire

28th July 2010. The Financial Ombudsman Service (FOS) has published quarterly data for the first time which shows that inquiries about payment protection insurance (PPI) again top the list of complaints. PPI should enable borrowers to pay off loans such as credit cards or mortgages if they fall ill or lose their job... News: Ombudsman: Financial Ombudsman PPI Claims

Lloyds TSB Bank stops PPI sales

27th July 2010. FOS figures are expected to show 150 people a day complain about PPI, as Lloyds Banking Group calls halt to sales for loans, credit cards and mortgages. Lloyds Banking Group has stopped selling the controversial payment protection insurance (PPI) across all of its brands, which include Halifax and the Bank of Scotland... News: Ombudsman: Lloyds PPI Claims

PPI News Archives: FSA PPI | Martin Lewis PPI

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What is the Official Stance on PPI Claims?

Reports by the Office of Fair Trading, the Competition Commission and the Financial Services Authority (FSA) demonstrated that there had been substantial PPI mis-selling and actively encourage people to claim. They acknowledge it is difficult to find customers who have been mis-sold PPI where the customer does not actually know that they have the product.

According to the Banking Times "lenders selling PPI can expect to earn £1,200 from a policy that costs £20 to provide". Is it any wonder that PPI providers cut corners?

Additionally, the FSA say that "It's vital that firms deal with these complaints fairly. Unfortunately, we don't currently have confidence that firms are doing this. On average, firms have rejected around 60% of the PPI complaints they have received, but some firms have rejected nearly all."

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This is Where we Come in


Mortgages or loans with PPI

Have you taken out a mortgage, secured loan, unsecured loan or hire purchase agreement in the last 10 years? If you have (or have had) a mortgage or loan that includes PPI with providers such as Santander, HBOS, Halifax, HFC, HSBC, Lloyds, Natwest, RBS, Northern Rock or in fact any other credit provider, you could be owed thousands of pounds - even if you've lost the paperwork. We can also look at going back more than 6 years, but you'll need to have all the documents pertaining to the loan in this case.

Credit cards with PPI

Have you taken out a credit card, store card or payment card in the last 10 years? If you have (or have had) a card that includes PPI with providers such as MBNA, Barclaycard, Capital One, American Express or in fact any other credit provider, you could be owed thousands of pounds.

In the majority of cases, what we are complaining about on your behalf is the fact that you shouldn't have been sold the PPI policy in the first place because it wasn't right for you. Your compensation could be a full refund of all your premiums plus interest. Your PPI claim will not have a negative impact on any existing loan or your ability to obtain a loan in the future.

You may even have more than one PPI claim even if you've claimed on the insurance or the policy is no longer in use.

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And 3 Reasons to Use us to Handle Your PPI Claim...


  1. When claiming PPI, experience counts: We have a substantial team of experienced advisers who have already helped recover millions of pounds in mistakenly paid premiums, interest and compensation for 1000's of customers.
  2. No win, no fee. You've nothing to lose: Unlike many of our competitors we'll tell you exactly what your PPI claim will cost. Importantly, there are no upfront fees, no hidden extra payments, and absolutely nothing to pay unless you win.
  3. We'll make it as easy as possible for you: We'll handle all the paperwork and chasing for you and we'll keep you informed with exactly what's happening at each stage. Some providers have tried to make the PPI claim process as long-winded as possible hoping that you give up - this is something we won't do, even taking the claim all the way to the Ombudsman if necessary.

25 Opportunities to Claim a Mis-Sold PPI Refund...


As you'll see below, there's a huge chance that you have been mis-sold PPI. Answer yes to JUST ONE of these simple questions:

  1. Did you not specifically ask the loan provider for PPI?
  2. Did your loan provider make you think you had to have PPI in order to have the loan?
  3. Did they add the PPI onto your loan without fully explaining why?
  4. When you took out the loan were you self employed, unemployed, retired, over the age limit or on a fixed term contract?
  5. Were you not told you could cancel the policy without penalty within the cooling-off period?
  6. Did the loan provider fail to explain whether it was selling on an advised or non advised basis?
  7. If they stated they were non advised, did they then go on to give advice regarding the merits of the PPI policy?
  8. Did the loan provider fail to check that the policy would be affordable in light of your income and outgoings?
  9. Did they not check if your circumstances were likely to change during the policy?
  10. Did the company fail to provide the written documentation required under the FSA’s rules such as the statement of price, policy summary or statement of demands and needs?
  11. Did they not stress the importance of reading the documentation?
  12. Were you pressured into taking a PPI contract?
  13. Did they fail to explain orally the full cost of the PPI or not tell you could get PPI independently for a fraction of the cost?
  14. Did they fail to explain orally the key features of the product, such as its optional nature, non-pro-rata refund terms and exclusions and limitations?
  15. Were you not told that a commission was to be paid to the broker or intermediary?
  16. Was the PPI paid as a lump sum when you took out the loan? Single premium products were often inflexible especially if you repaid your loan early.
  17. Did they fail to explain that if your loan was redeemed early then the rebate on the PPI element would not be proportionate?
  18. Did the PPI cover not match the loan term? Did they fail to make you aware of the consequences of taking out a PPI policy that does not cover the full term of the loan that it is linked to?
  19. Did they fail to ask you about any existing PPI payment cover you had?
  20. When you took out the loan, did you have existing medical conditions such as depression, back problems, etc.
  21. Did they fail to ask if you were entitled to sick pay from your employer?
  22. Did they fail to explain any of the PPI's exclusions in the written terms and conditions
  23. Despite it being a joint loan application, were the benefits applied only to one applicant and you were led to believe that all parties were equally entitled to PPI cover?
  24. Did they fail to check how long you were employed? Some PPI policies need you to have been employed for a certain length of time to be suitable
  25. Did they fail to obtain information from you as to what existing means you already had in place protecting the loan, including benefits from employer, existing insurance or savings and investments?

Our PPI claims experts can easily assess your case to let you know if you are a victim of a mis sold PPI policy and will make a claim on your behalf.

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